Shipping & Returns

Shipping

Local Pick-Up in Toronto

  • Free curb side pick-up in Toronto. Please select this option at checkout. 
  • Your order will be prepared and ready for pick-up within 1 to 5 business days.
  • We will send you an email when your order is ready along with instructions. 
  • Our in-store pickup hours are 12pm-5pm EST Wednesday-Saturday. Please have your order confirmation email with you when you come. 
  • If you are unable to pick-up during store hours please contact us at info@shopheartly.com and we would be happy to set up an appointment for you.
Shipping within Canada 
  • All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
  • Free Shipping on orders over $200 CAD (before taxes)
  • For orders under $200 CAD there will be a shipping charge that will be calculated and displayed at checkout. 
  • All orders are shipped via Canada Post with Tracking. 
Shipping to U.S.A.
  • All orders going to USA (excluding Hawaii and Alaska…sorry!) are shipped out with Canada Post and are processed within 3 to 5 business days (excluding weekends and holidays), however shipping times may vary. You will receive a notification when your order has shipped along with tracking information.
  • Shipping costs for all U.S.A. orders will be calculated and displayed at checkout.
  • Please note that the buyer/customer is responsible for any and all customs, duty and tax rate charges that may occur when shipping the order to a location in the USA from Canada.  
  • All orders are shipped via Canada Post with Tracking. 
International Shipping
  • We DO NOT offer international shipping. International shipping costs from Canada are very high & as a small business we cannot accommodate such fees at this time. 
Order Status Information
  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. 
  • If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@shopheartly.com with your name and order number, and we will look into it for you.

Returns, Refunds & Exchanges

  • Unfortunately HEARTLY is unable to accept any returns, refunds, or exchanges at this time. If you have an issue with your order please contact us at info@shopheartly.com and we will be happy to come up with a suitable solution. 
  • Once your order has been received by Canada Post it is out of our hands and HEARTLY is not responsible for delays, missing/lost  packages, or damage caused by the shipping carrier. We do our best to pack everything as carefully as possible to limit  damage that may occur.

If you have any further questions regarding our shipping or return policies, please don't hesitate to contact us at info@shopheartly.com.